Yes. All TruckTuck locations are accessible 24/7 with secure gate code entry.
We accommodate semi-trucks, box trucks, flatbeds, reefers, dump trucks, and other commercial vehicles.
Yes, we offer flexible options including daily, weekly, and overnight truck parking.
Parking is first-come, first-served. You may choose any available spot upon arrival.
To extend your stay, simply return to the booking link and make a new payment before your current reservation expires. You can also extend anytime through the TruckTuck app.
Yes, you will receive a digital receipt instantly via email after completing your booking.
Your account will be marked overdue and gate access may be suspended.
Payments must be made according to your billing cycle to maintain access.
You must update your payment method immediately to avoid service interruption.
Yes. Accounts unpaid for more than three days are charged a $25 late fee. Gate access is suspended while payment is overdue and restores automatically after payment.
Yes. You can view our live camera feed at trucktuck.com/truck-parking-cameras. 🔐 Password: trucktucker
Yes. We offer free internet access, a vacuum station, and an air tire pump for your convenience.
The gate will open automatically as you approach it when exiting the lot.
No. Personal vehicles must be parked in designated areas only.
Unauthorized or expired parking may result in towing at the owners expense.
Yes, we offer space that accommodates full rigs and combinations.
No. Hazardous or flammable materials are strictly prohibited on-site.
Yes. Our industrial outdoor storage solutions are perfect for storing heavy machinery, fleet vehicles, and containers.
Yes. You can cancel your reservation by contacting us at least 24 hours in advance of your check-in time. Cancellations made within 24 hours may not be eligible for a refund.
Yes. You can modify your booking by contacting us. We’ll help you reschedule based on availability.
No. Once your parking time has started, refunds for early departures are not issued..
Yes. We offer monthly invoicing for approved fleet accounts. Contact us to set up your business profile.
For more than one truck or trailer, please contact our team so we can reserve a block of spaces for you.
Each space is designed to accommodate full-size semi-trucks with trailers, unless otherwise specified. Contact us if you need extra-wide or oversized spots.
Yes. We welcome box trucks, sprinter vans, cargo vans, and other commercial vehicles.
Yes. We allow drop trailer parking, as long as the reservation is current and the unit is clearly labeled.
Immediately call our office or local authorities. Safety is our top priority, and we encourage all visitors to stay alert.
We ask drivers to limit excessive engine idling, especially overnight, to reduce noise and emissions.
Yes, sleeping in your vehicle is allowed for active reservations, provided you follow quiet hours and safety guidelines.
Yes! Our website and booking platform are fully mobile-friendly for on-the-go access.
Absolutely. We use Stripe, one of the most secure payment processors in the industry. All transactions are encrypted and safe.
No, the lot is accessible 24/7. You can arrive at any time during your active reservation period using your unique gate access code.
No check-in is required. Once your booking is complete, your digital access code and instructions are sent to your email, and you are good to go.
Check your confirmation email first. If you still can’t find it, call us at (904) 835-1980 and we’ll resend it right away.
Yes. Some spaces are marked for monthly lease holders or fleet accounts. Please do not park in reserved spots unless they are assigned to you.
Not at this time. We are working on improving on-site amenities, but currently there are no public restrooms available.
No self-service washing, oil changes, or mechanical work is permitted. Minor repairs may be arranged through the TruckTuck app or approved partners. The vacuum and air pump stations are available for basic use.
Please call our support line at (904) 835-1980. Do not attempt to move or confront other vehicles.
We have 24/7 live surveillance, electric fencing, and a gated entry system to protect your truck and equipment while you are off duty.
Yes, we allow drop trailer storage, but your unit must be clearly labeled with your reservation details and parked within the marked space.
Visit our EFS payment portal and complete the form with your name, invoice number, and payment amount. After submitting, you wll receive a confirmation and your gate access code.
Yes. All payments through our platform are encrypted and securely processed, whether you are using EFS, Comdata, or other methods.
If you experience any issues, please contact us immediately at (904) 835-1980 or email info@trucktuck.com. We’ll help you complete your reservation quickly.
We currently accept EFS, and are working to integrate Comdata, WEX, and TCH as additional fleet payment options.
From I-95, take Exit 354A (Martin Luther King Jr Pkwy W), then take US-1 N to W 30th St. The lot is located at 2463 W 30th St, Jacksonville, FL. GPS and Google Maps will take you directly to the gate.
Yes. There are fuel stations, food options, and supply stores located within a few miles of our Jacksonville lot. We are strategically positioned for convenience and safety.
Absolutely. Many drivers use TruckTuck Jacksonville as a safe overnight staging location before continuing toward Orlando, Miami, or the Georgia state line.
You can park trucks, cabs, passenger equipment, tractors, and trailers up to 72 feet long—or two smaller trucks (up to 36 feet each) in the same space. One personal car may also be parked in a designated area.
Parking is available on a first-come, first-served basis unless you have a reserved or monthly spot. Please choose any open space not marked for monthly lease customers.
No. Subletting or transferring your lease or spot to another party without written consent from TruckTuck is strictly prohibited..
You are responsible for any damage caused by your vehicle or actions while using the facility. TruckTuck reserves the right to bill you for repair or replacement costs.
Yes. Tenants must carry comprehensive general liability and property insurance for any vehicles or equipment stored at the facility. TruckTuck does not provide insurance coverage for your property.
No standard deposit is currently required for daily or short-term parking. However, damages or violations may result in charges or penalties as outlined in the agreement.
No. Storing or transporting hazardous or flammable materials on the property is strictly prohibited and could lead to termination of your lease or towing.
Yes. A $25 late fee per parking position is charged if monthly rent is not paid on time..
Overstaying beyond your paid time may result in towing, late fees, or holdover charges at 200% of the normal daily rate.
TruckTuck may relocate your parking space with a 24-hour notice if necessary due to property maintenance or operational needs.
You may use our vacuum and air stations, free Wi-Fi, and benefit from 24/7 monitored surveillance. Please use all amenities responsibly.
Self-service mechanical repairs, maintenance, or oil changes are not allowed on-site. Minor repairs may be arranged through the TruckTuck app or approved repair partners. Basic services like air and vacuum use are permitted.
Yes. By signing the agreement, you consent to license plate checks, camera recording, and site monitoring for security and operational purposes.
Yes, internet is available for business-related purposes. Illegal or prohibited online activity will result in access being revoked.
TruckTuck reserves the right to terminate your lease and repossess the space without notice in the event of violation or non-payment.
No. Alterations or improvements to the space are not allowed without prior written approval from TruckTuck.
Yes. You will receive a copy of the Parking Space Agreement, payment confirmation, and gate access instructions via email upon booking.
We recommend booking at least 24 hours in advance to guarantee availability, especially for daily and overnight parking.
No. Each vehicle must have its own reservation. For fleets, we offer bulk booking options—please contact us directly.
We allow a 1-hour grace period before and after your reserved time. Additional time beyond that may require an extension payment.
Yes, but you must update your vehicle information with us. All trucks must be identifiable by license plate or unit number.
Double-check your booking time and gate code. If you’re still having trouble, call us at (904) 835-1980 for immediate support.
Yes. We allow drop trailer storage, provided the trailer is properly registered and secured. Make sure your reservation matches your equipment.
Yes. You must provide proof of active insurance coverage for any equipment or vehicles stored at the facility.
No. We offer outdoor truck and trailer storage, but our lots are secured, fenced, and monitored 24/7.
Yes. All truck storage customers have 24/7 access to their stored vehicles during the active lease period.
Yes. All IOS locations are fenced, gated, and camera-monitored 24/7 for maximum security.
Absolutely. We offer monthly and annual leasing options for fleet vehicles and commercial storage customers.
Our minimum lease starts at 1 week, but we offer the best value on monthly and long-term plans.
Yes. If you are storing multiple units or oversized equipment, contact us directly for a custom quote and layout plan.
Yes. Your current gate code is shown in the TruckTuck app. Monthly gate codes change each billing cycle, so always use the code currently displayed there.
Your gate code expires automatically when your reservation expires or your account becomes inactive.
Your gate code will stop working and access to the yard will be denied.
No. Gate codes are non-transferable and tied to your reservation and vehicle.
The customer who receives the gate code is responsible for anyone entering the yard using that code.
You need an active reservation and a valid gate code. Every entry is verified with license plate recognition matched against an active reservation. Following another truck through the gate is prohibited.
The most common reasons: the reservation expired, a payment is overdue, a new monthly gate code was issued at renewal, the wrong code was entered, the booking was made through a third-party platform, or it is a company or fleet reservation where the company holds the code.
Extend it by completing a new payment. A new gate code is emailed automatically right after payment.
Monthly gate codes change when a new billing cycle begins. First confirm your payment is current — gate access is suspended automatically while payment is overdue and restores right after payment. Then check the current code inside the TruckTuck app. If it still doesn’t work, contact support.
Pricing is available on the website and may vary by location and duration (daily, weekly, monthly).
Yes. Pricing may change at any time based on location and availability.
Your vehicle may be towed and fees will apply.
Your vehicle may be removed and penalties may apply.
No. Vehicles parked without an active reservation may be towed.
A recovery fee may be charged to remove the vehicle from the yard.
All towing and recovery costs are the driver’s responsibility.
After 3 days overdue, your vehicle may be subject to removal. After 5 days, final notice procedures begin.
No. All customers receive a basic package. Camera access may require an upgrade.
Camera footage is stored for up to 2 years.
Yes. Requests may be subject to a fee.
Log out of the app, tap Forgot Password, reset the password using SMS, and log back in.
Camera access is part of your plan — not every package includes it. If your plan includes cameras and they aren’t showing, common reasons are: an overdue payment, the app needs a password reset, or a temporary technical issue. Camera access uses the email associated with the reservation.
No. Customers who book through partner platforms may not have access to the TruckTuck app or cameras.
The company receives the gate code and distributes it to its drivers. Contact your dispatcher or fleet manager.
No. Customers are fully responsible for their vehicles, cargo, and equipment.
You must contact the other party involved. TruckTuck is not responsible.
Yes, subject to availability and applicable fees.
Minor repairs may be allowed but must be scheduled through the app or approved partners.
Yes. Some services can be arranged through partners available in the app.
Park in the nearest open space, then message the team through the TruckTuck app chat with your assigned spot number, the temporary spot number, and a photo if possible. The team will contact the other driver — you won’t be penalized.
No. TruckTuck locations do not offer showers.
Yes. All yards are well-lit for safety.
You can still access the yard 24/7 with your gate code, but support may be limited until the next business day.
Contact TruckTuck by phone, text, or through the TruckTuck app.