RoadSide Retreat LLC d/b/a "TruckTuck" — United States
Version 2.4 — Last Updated: May 31, 2026
IMPORTANT — READ CAREFULLY. This End User License Agreement ("EULA") governs your use of the TruckTuck software application and platform (the "Platform") operated by RoadSide Retreat LLC d/b/a TruckTuck ("TruckTuck"). By downloading, installing, accessing, or using the Platform, you agree to this EULA. If you do not agree, do not use the Platform.
You accept this EULA by creating an account, checking an "I Agree" box, or installing or using the Platform. If you use the Platform on behalf of a company, you represent that you are authorized to bind that company, and "you" includes that company.
The Platform is intended for commercial use by users who are at least eighteen (18) years old and located in the United States. The Platform is not directed to consumers in the European Union or other jurisdictions whose laws would impose conflicting obligations. If you access the Platform through Apple-branded devices, the license granted under this EULA is limited to a non-transferable license to use the Platform on Apple-branded products that you own or control, subject to the usage rules applicable through the relevant marketplace.
Subject to this EULA, TruckTuck grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to install and use the Platform on a device you own or control, solely for your internal business purpose of locating, booking, and accessing truck parking.
You shall not, and shall not permit any third party to: (a) reverse engineer, decompile, disassemble, or attempt to derive source code or models; (b) copy, modify, or create derivative works; (c) rent, lease, lend, sell, sublicense, or distribute the Platform; (d) scrape, harvest, or systematically extract data; (e) circumvent access controls, security, or rate limits; (f) interfere with or disrupt the Platform; (g) use the Platform to develop a competing product; or (h) remove proprietary notices.
You must provide accurate, current, and complete registration information and keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify TruckTuck promptly of any unauthorized use. TruckTuck is not liable for loss arising from your failure to safeguard credentials.
If you create or manage an account on behalf of a motor carrier, brokerage, or other business (a "Fleet Account"), you represent and warrant that you are authorized to: (a) bind that business to this EULA and the Parking License Agreement; and (b) provide to TruckTuck personal data of your drivers and personnel, including the categories of data described in the Privacy Policy, such as vehicle, license-plate, and access data collected through Yard systems, and that you have obtained any driver consents required for that collection. You are solely responsible for compliance with applicable employment, privacy, and data-protection laws in sharing such data.
Where a driver accesses the Platform under a Fleet Account, you acknowledge and agree that: (a) the Fleet Account holder may view booking history, gate logs, and yard entry/exit times associated with that account and equipment; and (b) TruckTuck may share such information with the Fleet Account holder for legitimate business purposes such as safety, compliance, and billing, as described in the Privacy Policy. The Fleet Account holder shall indemnify TruckTuck from any claim by a driver or regulatory authority arising from the Fleet Account holder's failure to obtain required consents.
The Platform's core features depend on certain device permissions, including precise and background location, camera, notifications, and network access. You consent to the collection and processing of data enabled by these permissions as described in the Privacy Policy and in the Parking License Agreement.
To enable automated, hands-free gate access (geofencing triggers), verify arrival and departure, and enhance yard security, the Platform requires access to precise and background device location. While a booking is active, the Platform uses low-power geofencing to detect your approach to a Yard, and high-accuracy background location is processed only as you near the premises so you can safely operate a heavy commercial vehicle without manual app interaction. The Platform does not continuously track or record your route outside of active booking periods, and all active location monitoring ceases upon checkout or cancellation of your booking. Consistent with app-store disclosure requirements, the Platform "collects location data even when the app is closed or not in use" solely for the operational and safety purposes described above.
Refusing or revoking required permissions (including device location, camera, or notifications) may limit or disable features, deny gate access, or result in disruption or cancellation of a booking without refund under the Parking License Agreement. TruckTuck is not responsible for any inability to access a Yard or use the Platform caused by your device settings, lack of connectivity, or refusal to grant permissions.
TruckTuck's handling of personal data, including device and location data, is described in the Privacy Policy. The Privacy Policy is provided for informational and regulatory notice purposes and is NOT incorporated by reference into this EULA. TruckTuck does not sell your location history to data brokers or use it for advertising profiling.
You agree not to use the Platform to: violate any law; infringe intellectual-property or privacy rights; upload malicious code; submit false, fraudulent, or misleading information; impersonate others; harass or harm any person; or attempt to bypass TruckTuck to contract directly with a Property Owner in violation of the anti-circumvention provisions of the Parking License Agreement. TruckTuck may investigate and take appropriate action, including suspension or termination, for any suspected violation.
You are strictly prohibited from interacting with the Platform in any manner that distracts you from safely operating a commercial motor vehicle. You agree to comply with all applicable laws regarding distracted driving and mobile-device use, including Federal Motor Carrier Safety Administration (FMCSA) regulations. TruckTuck is not liable for any accident, injury, or property damage resulting from your use of a mobile device while operating a vehicle. If manual interaction with the Platform is required (such as confirming a booking or manually triggering a gate), you must pull over safely and bring the vehicle to a complete stop before doing so.
The Platform, including all software, content, design, trademarks, logos, and the name "TruckTuck," is owned by TruckTuck or its licensors and protected by intellectual-property laws. Except for the limited license in Section 2, no rights are granted to you. Feedback you provide may be used by TruckTuck without restriction or compensation.
If you obtain the Platform through a third-party app marketplace (e.g., the Apple App Store or Google Play), your use is also subject to that marketplace's terms. This EULA is between you and TruckTuck only, not the marketplace, and the marketplace is not responsible for the Platform or its support.
For Platform versions obtained through the Apple App Store, Apple and its subsidiaries are third-party beneficiaries of this EULA and may enforce it. TruckTuck, not Apple, is solely responsible for the Platform and its content. Apple has no obligation to furnish any maintenance or support services for the Platform. In the event of any failure of the Platform to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) for the app to you; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the Platform, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a warranty failure are TruckTuck's responsibility. TruckTuck, not Apple, is responsible for addressing any claims by you or a third party relating to the Platform, including (a) product-liability claims; (b) any claim that the Platform fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer-protection, privacy, or similar legislation, including any claim that the Platform infringes a third party's intellectual-property rights, and for the investigation, defense, settlement, and discharge of any such intellectual-property infringement claim.
The Platform may integrate third-party services (maps, payment processors, ALPR/insurance-verification providers, ELD/telematics). TruckTuck is not responsible for third-party services, and your use of them may be subject to their own terms.
The Platform interoperates with and relies upon third-party services and hardware, including but not limited to mapping providers, payment processors, ALPR (license-plate recognition) systems, gate controllers, physical surveillance/cameras, mobile carriers, cloud hosting, and telematics/ELD systems. TruckTuck does not manufacture, maintain, control, or warrant the uninterrupted, error-free, or secure operation of any third-party services or hardware. Access delays, denial of entry, failed authentications, or other issues caused by third-party outages, poor cellular coverage, GPS drift, device malfunction, or power failures do not constitute a breach of this EULA by TruckTuck and do not entitle you to any refund, credit, or liability of TruckTuck. Fallback manual access procedures are governed by the Parking License Agreement.
Parking fees, penalties, holds, and other charges are governed by the Parking License Agreement and its Fee Schedule. You authorize TruckTuck and its payment processors to charge the payment method on file. Software access to the Platform is provided at no separate license fee unless otherwise stated.
This EULA governs your use of the Platform software. Your physical use of any yard, parking, fees, damage, abandonment, towing, and risk allocation are governed by the TruckTuck Truck Parking License Agreement. This EULA and the Parking License Agreement are intended to be read together as an integrated set of contractual terms. In case of conflict regarding physical yard use, the Parking License Agreement controls. TruckTuck's data practices operate independently of this EULA as described in the Privacy Policy.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, OR RELIABILITY. YOU ASSUME ALL RISK ARISING FROM YOUR USE OF THE PLATFORM. TruckTuck does not warrant that the Platform will be uninterrupted, error-free, secure, or that gates, ALPR, or connectivity will function without outage.
The Platform is a technology service that facilitates locating, booking, and accessing truck parking. TruckTuck is not a motor carrier, freight broker, warehouseman, bailee, insurer, or custodian of any vehicle, trailer, or cargo, and does not assume care, custody, or control of your equipment or freight. Any physical use of a yard, and any loss, theft, damage, vandalism, personal injury, or other incident occurring at a physical yard, are governed exclusively by the Truck Parking License Agreement and any applicable terms of the Property Owner, and not by this EULA. You remain solely responsible for properly securing your vehicles, trailers, and cargo, and for maintaining adequate first-party insurance.
To the fullest extent permitted by law, TruckTuck shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or business interruption, arising out of or relating to the Platform or this EULA, regardless of the legal theory and even if advised of the possibility of such damages.
To the fullest extent permitted by law, TruckTuck's aggregate liability arising out of or relating to this EULA and your use of the Platform software (excluding any liability governed by the Truck Parking License Agreement) shall not exceed the greater of: (a) USD $250.00, or (b) the total fees, if any, actually paid by you to TruckTuck specifically for software access or transaction fees (excluding physical parking fees) during the three (3) months immediately preceding the event giving rise to the claim. This cap reflects the nature of the Platform as a software tool and is not intended to cover physical assets. This cap and the exclusion above do not limit your payment obligations, your indemnification obligations under Section 12, or liability for your infringement or misuse of TruckTuck's intellectual property, and each limitation applies even if a limited remedy fails of its essential purpose.
Nothing in this EULA limits or excludes liability that cannot be limited or excluded under applicable law. Liability relating to physical yard conditions, parking operations, towing, property damage, and risk allocation is governed entirely by the Truck Parking License Agreement and not by this Section 11.
You shall indemnify, defend, and hold harmless TruckTuck and its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, and costs (including reasonable attorneys' fees) arising from your use of the Platform, your breach of this EULA, or your violation of any law or third-party right. TruckTuck may, at its option, assume sole control of the defense of any indemnified claim with counsel of its choosing, in which case you shall cooperate fully; you shall not settle any claim affecting TruckTuck's rights or interests without TruckTuck's prior written consent.
This EULA is effective until terminated. You may request termination of your account and deletion of associated personal data at any time via the in-app account-deletion feature, through the web-based deletion request page identified in the Privacy Policy, or by contacting support at info@trucktuck.com, subject to any data-retention obligations required by applicable law or surviving under the Parking License Agreement; deletion of your account does not relieve you of obligations (including payment, indemnity, and amounts owed) accrued before deletion. TruckTuck may suspend or terminate your access at any time, with or without cause, including for violation of this EULA or the Parking License Agreement. Upon termination, your license ends and you must cease all use and delete the Platform. Any provision that by its nature should survive — including those concerning intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, communications consent, and Sections 19 through 24 — survives termination.
Except as expressly provided in Sections 14.4 and 14.5, any dispute, claim, or controversy arising out of or relating to this EULA or your use of the Platform shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") or JAMS under the applicable commercial arbitration rules of the selected administrator. The arbitration shall be conducted before a single arbitrator seated in Jacksonville, Florida, in the English language. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
Regardless of forum, all claims must be brought individually and not as a class, collective, or representative proceeding. This waiver is severable from, and survives the invalidity of, the arbitration agreement. The U.S. Federal Arbitration Act governs Section 14.
The arbitrator has exclusive authority to resolve any dispute concerning the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that the enforceability of the Class Waiver in Section 14.2 is for a court to decide.
You may opt out of this arbitration agreement by sending written notice to info@trucktuck.com within thirty (30) days of first accepting this EULA, stating your name, account, and intent to opt out. Opting out affects only Section 14 and no other term of this EULA.
Either party may bring an individual claim in a small-claims court of competent jurisdiction in lieu of arbitration, so long as the matter remains in that court and on an individual basis.
If twenty-five (25) or more similar arbitration demands are asserted against TruckTuck by the same or coordinated counsel, or are otherwise coordinated, the claims shall be administered under the AAA Mass Arbitration Supplementary Rules (or, if JAMS is selected, the applicable mass or multiple arbitration procedures of that administrator) and its applicable fee schedule, to ensure an orderly and efficient resolution of coordinated filings.
This Article 14 governs disputes arising out of or relating to this EULA and your use of the software Platform. Disputes that primarily concern physical yard conditions, parking, towing, fees, damage, abandonment, or other on-premises events are governed by the dispute-resolution provisions of the Truck Parking License Agreement. In the event a dispute involves both software-related issues under this EULA and yard-related issues under the Parking License Agreement, the allocation of forum and procedure shall be determined by the Parking License Agreement to the extent of any conflict.
This EULA is governed by the laws of the State of Florida, without regard to conflict-of-law principles, except that the U.S. Federal Arbitration Act governs Section 14.
TruckTuck may modify this EULA by posting an updated version and, where appropriate, requiring re-acceptance. Continued use of the Platform after the effective date constitutes acceptance of non-material updates. Any material change to Section 11 (Limitation of Liability), Section 12 (Indemnification), or Section 14 (Dispute Resolution, Arbitration, and Class Waiver) is effective against you only upon your express re-acceptance through a new in-app clickwrap process; continued use alone does not constitute acceptance of such material changes. This ensures that the protections in those Sections are the product of mutual, active assent and not unilateral modification.
You consent to receive communications electronically and agree that electronic acceptance, records, and signatures satisfy any legal requirement that such communications be in writing. TruckTuck may record version ID, timestamp, IP address, device identifier, and account ID as evidence of acceptance.
You may not assign this EULA without TruckTuck's consent; TruckTuck may assign freely. TruckTuck's failure to enforce any right is not a waiver. This EULA, together with the Parking License Agreement, constitutes the entire agreement regarding the Platform; the Privacy Policy describes TruckTuck's data practices and operates independently of this EULA. Questions, Complaints, or Claims: RoadSide Retreat LLC d/b/a TruckTuck, 90 Fort Wade Road, Suite 100 #10167, Ponte Vedra, FL 32081, info@trucktuck.com, +1 (904) 552-2100.
Operational and transactional communications (e.g., booking confirmations, gate and access messages, yard security alerts, payment and account notices) are a mandatory and essential part of providing the Services. By providing a phone number or email and using the Platform, you agree to receive these communications by email, SMS, push notification, and phone at the contact information on file. Because they are necessary to deliver the Services, these messages are not promotional and continue for as long as you maintain an account.
TruckTuck will send marketing or promotional communications, including any using an automatic telephone dialing system, prerecorded or artificial voice, or AI-generated voice or text, only where you have provided prior express written consent through a separate, affirmative opt-in (e.g., a checkbox that is unchecked by default), as required by the Telephone Consumer Protection Act (TCPA) and similar laws. Marketing consent is not a condition of purchasing or using the Platform. You may withdraw marketing consent at any time by replying STOP to a text, using an email unsubscribe link, or adjusting app settings, without affecting operational or transactional communications.
Message frequency varies; message and data rates may apply; and TruckTuck is not liable for messages delayed or undelivered by carriers or devices.
The Platform is provided without any guarantee of availability, uptime, or service level, and TruckTuck may add, modify, suspend, throttle, or discontinue any feature, yard listing, or the entire Platform at any time without liability. Location, ALPR, mapping, availability, and pricing displays may be inaccurate or delayed, and you are responsible for confirming the assigned yard, space, and charges. The Platform does not provide legal, tax, insurance, safety, or compliance advice, and you should not rely on it as such. You remain solely responsible for compliance with all Federal Motor Carrier Safety Administration (FMCSA) regulations, including Hours of Service (HOS) requirements. TruckTuck does not guarantee parking availability for HOS compliance purposes, and you must independently verify route timing, legal driving limits, and Yard availability.
You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive U.S. sanctions, and are not identified on any U.S. government restricted-party or sanctions list (including the OFAC SDN List). You will not use the Platform in violation of any applicable export-control or sanctions law.
TruckTuck is not liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, severe weather, epidemic or pandemic, labor disputes, utility, telecommunications, cloud, payment-processor, or network outages, third-party service failures, governmental or municipal action, or cyberattacks.
Apple Inc. (for Platform versions obtained through the Apple App Store, as described in Section 7.2) and the Property Owners identified in the Parking License Agreement are intended third-party beneficiaries of the applicable provisions of this EULA and may enforce them. There are no other third-party beneficiaries.
The parties intend that each provision of this EULA be given the maximum effect permitted by law. If any provision (or any portion, amount, duration, or scope thereof, including any limitation, waiver, or restriction) is held invalid, overbroad, or unenforceable, a court or arbitrator shall reform and enforce it to the greatest extent permitted by law rather than sever it; only if it cannot be so reformed shall it be severed, and the remainder of this EULA continues in full force and effect.